Terms & Conditions

These Terms and Conditions ("Terms") govern your use of Gupi Mobile services, including our SIM-only mobile plans, web portal, and mobile application (collectively, "the Service"). Please read them carefully. By activating a SIM or purchasing a plan, you agree to these Terms.

Gupi Mobile is operated by Gupi Mobile Ltd.

1. Our Services

Gupi Mobile provides SIM-only mobile telecommunications services in the United Kingdom, powered by a licensed UK mobile network. Services include voice calls, SMS, and mobile data on rolling 30-day plans. We do not supply handsets.

2. Eligibility

You must be aged 18 or over and a UK resident to subscribe to Gupi Mobile services. By creating an account, you confirm that all information you provide is accurate and complete.

3. Account Registration

You are responsible for maintaining the security of your account credentials. You must notify us immediately at [email protected] if you suspect unauthorised access. We are not liable for losses arising from your failure to protect your credentials.

4. Plans and Billing

All plans are rolling 30-day. Payment is charged on the date your plan activates or renews. Prices are shown inclusive of VAT. We will give you at least 30 days notice of any price changes.

If auto-renewal is enabled and a payment fails, we will retry up to 3 times over 3 days. If all retries fail, your plan will expire and service will be suspended until a new plan is purchased.

5. SIM Cards

SIM cards remain the property of Gupi Mobile. You must not modify, tamper with, or transfer your SIM to another person without our consent. Lost or stolen SIMs must be reported immediately.

6. Inactivity and Account Deactivation

If your SIM has not been used (no calls, SMS, or data) for a continuous period of 90 days, we reserve the right to deactivate your SIM and reclaim the number. We will give you 30 days' notice before deactivation. Any unused credit at the time of deactivation will be forfeited unless you contact us to reinstate your account during the notice period.

Top-up credit expires 90 days after it is applied to your account. Unused credit after this period will be forfeited with no refund.

7. Acceptable Use

You must not use our Service for any unlawful purpose. Prohibited uses include but are not limited to:

• Sending spam, unsolicited marketing, or abusive messages
• Operating a SIM box or any device that aggregates SIM cards for commercial call termination
• Reselling or subletting your SIM or airtime to any third party
• Generating artificial or automated network traffic
• Any use that constitutes fraud or circumvents our billing systems
• Any activity that degrades the experience of other customers on the network

We reserve the right to immediately suspend or terminate accounts that breach this policy without notice or refund.

Plans advertised as "Unlimited" are subject to a fair use threshold of 600GB per 30-day period at full speed. Usage above this threshold may be subject to speed management during periods of network congestion.

8. 5G Services

Where your plan includes 5G access, this is subject to 5G coverage being available in your area. 5G availability depends on our network partner's infrastructure rollout and your device supporting 5G. We make no guarantee of 5G availability at any specific location. In areas without 5G coverage, your device will automatically fall back to 4G or lower.

9. Cancellation

You may cancel your plan at any time by toggling off auto-renewal in the app or web portal. Your service will continue until the end of the current 30-day period. No partial refunds are given for unused days.

You have a 14-day right to cancel (cooling-off period) from the date of purchase. If you have already activated and used your SIM during this period, we may deduct a reasonable amount for services already provided.

10. Number Porting

You may port your existing UK mobile number to Gupi Mobile using a PAC (Porting Authorisation Code). Porting typically completes within 1 working day. During porting your existing service will cease before the Gupi number activates; brief service interruption is normal.

11. Limitation of Liability

To the maximum extent permitted by law, Gupi Mobile's total liability to you for any single claim is limited to £1,000. Claims must be raised within 4 weeks of the event giving rise to the claim. We are not liable for indirect or consequential losses, loss of data, or service interruptions caused by third parties (including our network partner).

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you by email at least 30 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by English law. Any disputes will be resolved in the courts of England and Wales, unless you reside in Scotland or Northern Ireland, in which case local courts will have jurisdiction.

14. Contact

For questions about these Terms, contact us at [email protected] or write to us at our registered address above.

Gupi Mobile is operated by Gupi Mobile Ltd.