Gupi Mobile | Connecting Together

Help Centre

Got a question?

Most answers are right here. Just search or browse below.

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New Members

How do I get started with Gupi Mobile?

Do I need to sign a contract?

Can I keep my old number?

Where can I find my number?

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SIM Orders & Delivery

Does Gupi Mobile offer eSIMs?

How do I get a Pay As You Go eSIM?

Is my phone compatible with eSIM?

Can I use both a physical SIM and eSIM at the same time?

What if my eSIM installation fails?

How do I activate my physical SIM?

How long does SIM delivery take?

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Plans & Billing

What payment methods do you accept?

How does auto-renewal work?

Can I change my plan?

What happens when my plan expires?

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Network & Coverage

Which network does Gupi Mobile use?

Can I use my SIM abroad?

Does Gupi Mobile support 5G?

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Account & Support

How do I check my usage?

What is the referral programme?

How do I contact support?

How do I reset my password?

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