Help Centre
Got a question?
Most answers are right here. Just search or browse below.
New Members
How do I get started with Gupi Mobile?
Do I need to sign a contract?
Can I keep my old number?
Where can I find my number?
SIM Orders & Delivery
Does Gupi Mobile offer eSIMs?
How do I get a Pay As You Go eSIM?
Is my phone compatible with eSIM?
Can I use both a physical SIM and eSIM at the same time?
What if my eSIM installation fails?
How do I activate my physical SIM?
How long does SIM delivery take?
Plans & Billing
What payment methods do you accept?
How does auto-renewal work?
Can I change my plan?
What happens when my plan expires?
Network & Coverage
Which network does Gupi Mobile use?
Can I use my SIM abroad?
Does Gupi Mobile support 5G?
Account & Support
How do I check my usage?
What is the referral programme?
How do I contact support?
How do I reset my password?
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