Help Centre

How can we help?

Find answers to the most common questions about Gupi Mobile.

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New Members

How do I get started with Gupi Mobile?

Do I need to sign a contract?

Can I keep my old number?

Where can I find my number?

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Does Gupi Mobile offer eSIMs?

How to Order a Pay As You Go eSIM from Gupi Mobile

How to activate my SIM card?

How long does SIM delivery take?

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What payment methods do you accept?

How does auto-renewal work?

Can I change my plan?

What happens when my plan expires?

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Which network does Gupi Mobile use?

Can I use my SIM abroad?

Does Gupi Mobile support 5G?

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How do I check my usage?

What is the referral programme?

How do I contact support?

How do I reset my password?

Our support team is ready to assist you.

Mon–Fri 9am–6pm · Sat 10am–4pm